FAQ

18k gold or rhodium plating over hypoallergenic stainless steel and brass, finished by hand. Nickel and lead free. Any piece using a different material says so on its product page.

Yes. Our plating is sealed, so it is water resistant — shower, swim, sweat at the gym. The one thing to avoid is applying perfume, hairspray or chlorine bleach directly onto the piece, which will shorten the finish’s life.

No. That happens with unsealed brass and copper alloys. Ours are tarnish resistant and covered by a two-year warranty — if a piece discolours under normal wear inside that window, we replace it free.

Our pieces are hypoallergenic and nickel free, which is what most people react to. We cannot promise nobody will ever react, so if you have a diagnosed metal allergy, check with your doctor first.

Dry, and away from other jewellery so nothing scratches. The pouch your order arrives in is made for exactly that. Put jewellery on last when getting ready, and take it off first.

Wrap a strip of paper around the base of your finger, mark where it overlaps and measure the length in millimetres — that is your circumference. Our size guide converts it. Measure at the end of the day, when fingers are at their largest.

16″ sits at the base of the neck, 18″ just below the collarbone, 20″ on the chest. Most of our necklaces include a 2″ extender so you can adjust. For layering, pick lengths at least 2″ apart.

Send it back within 30 days unworn and in its packaging and we will exchange it. Return shipping for a size change is yours to cover.

Within 1–2 business days. Personalised and engraved pieces take an extra 2–3 days to make.

Typically 5–12 business days in the US and 7–15 elsewhere, from the day of dispatch. Full details are in our Shipping Policy.

Free on orders over $60. Below that, a flat rate is shown at checkout. Your bag tells you how close you are.

A tracking number is emailed when your parcel leaves us. Enter it on our Track Order page. It can take up to 48 hours to show its first scan.

Yes, free of charge within 12 hours of ordering, as long as it has not shipped. Email us with your order number. Personalised pieces cannot be changed once engraving starts.

Possibly, on international orders — they are set by your government, not by us, and are the recipient’s responsibility. We cannot mark parcels as gifts or undervalue them.

30 days from delivery. Unworn pieces in their original packaging can be returned for a refund; faulty, damaged or incorrect pieces are replaced or refunded at our cost. Full detail in our Refund & Returns Policy.

Tarnishing, plating failure and manufacturing faults under normal wear. Send a photo and we replace the piece. It does not cover loss, theft or accidental damage.

We issue them within 2 business days of approval. Your bank then typically takes 5–10 business days to show the funds.

Only if unworn, for hygiene reasons — unless they are faulty, in which case we always replace them.

Buy 2 save 10%, buy 3 save 15%, buy 4 or more save 20%. The discount applies automatically at checkout once you hit the quantity — no code needed.

Every order arrives in our gift box with a hand-tied ribbon, at no extra cost. Add a note at checkout and we will write your message on a card.

Yes — enter their address as the shipping address. We never include prices in the parcel.