Shipping policy

Last updated: 6 October 2026

Lunacarat currently ships to addresses in the United States only. Standard shipping is free on every order. Your shipping options are always shown at checkout before you pay.

Where we ship

We deliver to all 50 US states. We don't ship internationally yet.

Processing and delivery times

Delivery time depends on the piece. Every product page shows where that piece ships from and its estimated delivery dates, so you'll know before you order.

Personalized necklaces

Made to order in the USA by our production partner.

  • Production: 1–2 business days
  • USA Standard (USPS): free, 2–5 business days
  • USA Priority (FedEx): $11.99, 1–2 business days

Everyday pieces

Shipped from our fulfillment partner's overseas warehouse. Our everyday pieces currently ship from China by tracked international post.

  • Processing: 1–3 business days
  • Standard shipping: free, usually 4–9 business days

Most parcels from our partner's overseas warehouse arrive within that window; a small share take a few days longer, especially around holidays.

Delivery times are estimates from the day your order ships, not guarantees. Holidays and carrier delays can add time, and we'll let you know if we see your parcel running late.

Orders with both kinds of pieces

Personalized necklaces and everyday pieces ship from different places, so an order with both arrives in separate packages, each with its own tracking number. Shipping is still free.

Tracking your order

We email your tracking number as soon as your order ships. It can take up to 48 hours for the first scan to appear, and a little longer for parcels coming from overseas. You can also check the status on our Track Your Order page.

Address changes

Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to correct it before your order is made or packed. Once a parcel has shipped we can't reroute it.

Late or lost parcels

If it hasn't arrived, we'll make it right. If your tracking hasn't moved for 10 business days, or your parcel hasn't arrived within 20 business days of shipping, email us with your order number and we'll send a replacement or refund you.

If tracking says delivered but you can't find it, please check with neighbors and your local post office first, then contact us and we'll help.

Need help?

Email support@lunacarat.com with your order number and we'll look into it. We reply within 1–2 business days.