Shipping Policy

Last updated: 19 September 2026

Lunacarat ships worldwide. This page explains how long orders take to leave us, what delivery costs, and what happens if a parcel goes astray.

Processing time

Orders are picked, packed and dispatched within 1–2 business days. Orders placed on a weekend or public holiday are dispatched on the next business day. Personalised and engraved pieces take an extra 2–3 business days to make.

Shipping rates

• Orders over $60Free standard shipping
• Orders under $60Flat rate, shown at checkout
• Express shippingAvailable at checkout where offered

Delivery times

Delivery estimates run from the day your order is dispatched, not the day it is placed.

• United States5–12 business days
• Canada7–15 business days
• United Kingdom & Europe7–15 business days
• Australia & New Zealand7–15 business days
• Rest of world10–20 business days

These are estimates, not guarantees. Peak periods, customs inspections and carrier backlogs can add time, and we will always tell you if we know your parcel is running late.

Tracking your order

You will receive a tracking number by email as soon as your parcel leaves us. It can take up to 48 hours to show its first scan, which is normal — the number is issued when the label is created, not when the carrier collects.

You can check the status any time on our Track Order page.

Customs, duties and taxes

Orders shipped outside our fulfilment country may attract import duties or taxes set by your government. These are not included in our prices and are the recipient’s responsibility. We cannot predict them or refund them, and we cannot mark parcels as gifts or undervalue them.

Addresses and failed deliveries

Please check your address carefully at checkout. We can correct it free of charge within 12 hours of ordering, before dispatch. After dispatch we cannot reroute a parcel.

If a parcel is returned to us because the address was incomplete or nobody was available to receive it, we will refund the order minus the original shipping cost, or reship it once you cover the new postage.

Lost or delayed parcels

Parcels marked as delivered but not found are usually with a neighbour, in a safe place or at a local depot. Give it 48 hours and check with your carrier first — if it still has not appeared, contact us and we will take it from there.

Need help?

Tell us your order number and we will look into it the same day.